Support

Claims made easy, anywhere you go.

Need help with a claim?

Get answers about how to file a claim, check its status and send in any extra documents if asked. 

Filing a claim for reimbursement.

We think you should see the right provider for your needs. So, no matter which provider you choose, we make the claim process quick and easy.

If you see a provider in our network, you don’t have to submit a claim. The provider will bill us directly. If your plan has coverage in the U.S. and you see a provider within the Blue Cross® and Blue Shield® PPO network in the U.S., you won’t need to pay upfront for care.

If you see a provider outside of our network, you can request Direct Pay from us before your appointment. With Direct Pay, we provide a guarantee letter to providers and hospitals outside the U.S. to cover your medical care abroad. This keeps you from having to pay at the time of service and file a claim to get reimbursed.

If you are unable to obtain Direct Pay before your appointment or the provider doesn’t accept it, you’ll need to pay upfront for your healthcare services and submit a claim for reimbursement. 

How to file a claim.

eClaims—the fastest, best way.

This is the quickest and most convenient way to submit claims. Pick the method that’s best for you.

  • Do it all online. Submit an eClaim through our Member Portal or mobile app. You can easily find it on the quick links bar on the Member Portal home page.
  • Fill out a paper form. Download the claim form from the Claims section of the Member Portal or mobile ap. Print it, fill it out and take a photo of the completed form. Then upload your photo through the Member Portal or mobile app.
Email, fax or mail

Download the claim form from the Claims section of the Member Portal or mobile app. Complete the form. Then send it to us by one of the following methods. Be sure to include all supporting documents with the form.

  • Email: claims@bcbsglobalsolutions.com
  • Fax: +1 610 482 9623
  • Mail: Blue Cross Blue Shield Global Solutions, Attn: Claims Department, P.O. Box 1748, Southeastern, PA 19399-1748, USA

What we need to process your claim quickly.

When submitting your claim, make sure to include the following. This will enable us to process your claim and reimburse you quickly.

  • Reason for treatment and/or diagnosis
  • Itemized bill from the healthcare provider 
  • Dates of treatment
  • Provider’s name and contact information
  • Your desired reimbursement method—we can reimburse you by check, bank wire or ACH payment 

Need to check the status of your claim?

Just go to the Claims section of the Member Portal or mobile app. If you have questions, contact us.

Frequently asked questions

You can send any additional claims documents to claims@bcbsglobalsolutions.com.

Here is what each status means:

  • Action Required
    We’ve reviewed your claim, but we need more information before we can move forward. You can find the details and next steps on the My Claims page with the corresponding claim number. Once those steps are completed, you can resubmit the claim.
  • In Process
    We’ve received your claim and it is being reviewed. Any amounts shown are in U.S. dollars.
  • Payment Processing
    We’ve finalized your claim and your payment is on the way. Amounts listed will show in U.S. dollars until the claim is marked complete.
  • Complete
    Your claim has been processed. This status doesn’t apply to duplicate claims.
  • Duplicate
    We’ve reviewed your claim and found that it matches a claim we’ve already processed.

No. You need to send a separate claim for each person on your plan.

If the bills are for one person, you only need to fill out one claim form for all the bills. 

File your claim as soon as you can. You must file it within 18 months of the date of service to be reimbursed.

 Need more help?

Contact us