Senior Hispanic woman with short hair wearing a turquoise sarong drinking coffee and working on her laptop on her patio overlooking a tropical ocean
Senior Hispanic woman with short hair wearing a turquoise sarong drinking coffee and working on her laptop on her patio overlooking a tropical ocean
Member Experience

Healthcare in your hands.

Digital tools to navigate your plan.

Manage your care. Anywhere.

Traveling and living abroad is easier when you’re healthy. To stay well, you need to understand how your international health insurance plan will support and protect you. And you need the tools to make the most of it.

You’ll have that power at your fingertips. We provide a wide range of digital resources that help you maximize your medical coverage. You can quickly review your benefits, keep tabs on your health costs and submit claims.

Controlling your care your way has never been faster or easier. 

Review your benefits.

Your health plan contains many benefits. Keeping track of all the details is a heavy lift—especially when you have other responsibilities. Let us do it for you. Use our Member Portal and mobile app for easy digital access to your benefits.

With a quick tap of your finger, you can see if your plan covers a possible surgery, medication or specialty visit. We also take the guesswork (and surprises) from your health expenses. View your out-of-pocket cost before a visit. And you never need to wonder what benefits you’ve used during the year. We keep a running list of the services you’ve used.

Keep your ID cards handy.

Presenting your member ID card is a standard part of any doctor’s visit. But it’s easy to misplace your card—especially if you don’t keep it in your wallet or bag. With our electronic ID cards, you don’t have to worry about showing up to the doctor without proof of insurance. Through our Member Portal and mobile app, you’ll have immediate access to your ID card when you need it, wherever you are.

Submit a claim your way.

We make submitting a claim quick and simple. Skip the paperwork. Instead, submit an eClaim through our Member Portal or our mobile app. With just a few taps, the claims process has never been faster, smoother or more convenient. 

Request service when you need it.

Finding care when abroad can be complicated and confusing. We’re here to help. Use our digital tools to submit a service request and find the care you need for non-emergency situations. Search for a medical specialist, reach out for help finding a provider, find the local name for a medication you take regularly. You have the necessary tools at your fingertips.

If you need more help, don’t hesitate to ask. Expert team members in our multilingual service center are available around the clock, wherever you are in the world.

Manage your healthcare anywhere. 

When you’re abroad, there’s no need to stress over managing your healthcare. Our digital tools make the process simple and convenient. Before you travel, register on our Member Portal and download our app for easy access to digital tools that support your care.

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direct pay
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