Support

We’re here to help 24/7/365.

Support that moves with you.

Get help on your terms, from self-service tools to our multilingual service center. Our online tools and mobile access make it possible to get fast support that’s easy to access.

How can we help you today?

We can show you how to register and log in to your account, get claims support, make Direct Pay requests and much more. For even more help, see our FAQs below or Contact Us.

Login help

Get help registering and logging into the Member Portal and app.

Get login help

Claims support

Learn how to file claims, check status and more.

Get claims help

Direct Pay help

Learn more about Direct Pay and how it works.

Get Direct Pay help

Service and support right at your fingertips.

BCBSGlobalSolutions_mobile-app-home-screen

The BCBS Global Solutions™ mobile app puts access to global healthcare right in your hands with a personalized interface that provides relevant information based on your profile.

  • View provider profiles for your location.
  • Submit claims.
  • Track the status of your claims.
  • Look up your benefits.
  • See what care is covered.
  • Figure out what you’ll owe out of pocket.
  • View your ID card and request replacements.
  • Access helpful tools personalized to your location.
  • Do all this and more.

We give you the ability to take charge of your care—all from the palm of your hand. After all, it’s your health. You should be in control.


Frequently asked questions

Download a version of your ID card anytime from the Member Portal or the mobile app. Under the Documents drop down, select ID Card and you can print, email or fax it as needed. For plans with physical ID cards, a requests for a new one can be made on the Member Portal.

To register for the Member Portal, click “Login” and then choose “Register for an account.” You’ll need to enter your first name, last name, email, certificate number or group access code, date of birth, and create a password. After that, check your email to verify your account. Then log in and accept the terms and conditions to finish signing up.

Have an Apple device? Download from the App Store. Using an Android? Download from Google play. When the app is downloaded, you can log in with the username and password that you created for the Member Portal.

Haven’t registered yet? Create a new account using your first name, last name, email, certificate number or group access code, date of birth, and create a password. After that, check your email to verify your account. Then log in and accept the terms and conditions to finish signing up.

Your certificate number is on your ID card. It is the number that starts with 3 letters. Don’t have your ID card with you? You can view it online. Just log into the Member Portal and click “ID Card.”