People-powered healthcare.
Making the difference for our members.
Care that feels close, even far from home.
Being away from home in a foreign country can be overwhelming. Add in finding quality care and navigating local healthcare options. And it can be downright scary. We don’t think it needs to be that way.
We give members clinical support. We offer digital tools. And we offer personal service. We strive for human-centered global healthcare that’s both high-tech and high-touch.
By making healthcare easier, we’re making it possible for more people to get the care they need. That’s global healthcare simplified.
High-tech support
catered to your needs
We combine technology with personalized service. And make it easier to get the support you need.
Compassionate care
every step of the way
Healthcare is personal. So, we take what we do for you personally. We strive to create emotional connections with every interaction. The result? Outstanding service and support along your entire global journey.
Feedback from you
only makes us better
We seek continuous feedback. And we aim to respond quickly to ever-changing needs. Because our members are at the heart of everything we do.
Around-the-clock service. Powered by technology. Personalized by people.
- Our multilingual global service center is ready to help. Have general questions about coverage and claims? Need support with routine medical needs and emergencies? Our team is here 24/7/365.
- Our service team is trained to deal with the complexities of global healthcare. They understand the unique needs of the globally mobile.
- Our team members come from many backgrounds and experiences. They speak multiple languages and are familiar with other cultures. They receive best-in-class training to deliver the service you need.
- We build technology and automation into our processes. This makes things faster and easier for you.
- Our industry-leading customer service platform manages all interactions. It helps us see a full picture of each member’s needs. We use advanced speech analytics and quality assurance automation tools. They tell us if customers are satisfied, spot problems and help us get even better.
- Our client management team works closely with you. They are the single point of contact for group administrators and brokers.
Experienced in-house medical team to quickly address your needs.
Our medical team provides general support all the way to expert coordination for medical evacuations.
Whatever the situation, our focus is on quality and continuity of care. We put the right resources in place at the right time. Which helps avoid delays and misinformation.
Our team is made up of licensed nurses and doctors in the U.S., Mexico and Asia. Our Medical Directors are Board-certified in Emergency Medicine and Internal Medicine.
Plus, our team’s experience and training covers a number of specialties. These include hospice, surgery, maternity, prehospital care, rehabilitation, pediatrics, long-term care, home care, primary care, medical escort and behavioral health.
We never stop improving.
Our top-tier customer feedback program helps us learn from you during your journey. Because our journey to being the most trusted global healthcare expert never ends.