We are now Blue Cross Blue Shield Global Solutions.
New name, same commitment.
Blue Cross Blue Shield Global SolutionsSM.
Yes! We’ve changed our name from GeoBlue to Blue Cross Blue Shield Global Solutions. Why? It’s a better fit for who we are and how we provide international health insurance coverage.
For over 25 years, we’ve provided trusted international health insurance. And that isn’t changing. It’s the same reliable team and products you know. It’s the same extensive global network and industry-leading digital tools. It’s still everything our members need to say “yes” to the journey.
But with a new name and a fresh look. And a new, streamlined website that reflects our goal to make international healthcare easier by delivering a seamless experience.
Around here, we’ve never been afraid of a little change. It’s how we keep innovating and giving solutions that keep up with how our members travel, study, live and work abroad.
Learn more about our new brand
One step at a time.
Our brand change is happening over the next 18 months. You'll still see the GeoBlue name on some things. Don’t worry or think you have outdated information. We’re taking the time to get it right.
What you need to know.
Our new brand doesn’t change how you’re used to working with us. But some things will look a little different (and better!). Here’s where you and our members seeking care will see changes.
Provider portal
Our provider portal has been updated with our new brand and moved to our new domain. The previous website address will automatically redirect you to the new address. Please update bookmarks to the new address. Log in to the provider portal.
GOP letters
Guarantee of Payment (GOP) and similar letters may show both GeoBlue and BCBS Global Solutions brands during the transition. You should be prepared to see and service members with GeoBlue and BCBS Global Solutions cards during this period.
ID cards
Member ID cards will reflect our new brand and product names, where applicable, as well as our updated website and email contact domains. Note that ID cards will be transitioning over an 18-month period so you should be prepared to see and service members with GeoBlue and BCBS Global Solutions cards during this period.
Processes
Processes related to provider payment, obtaining guarantees of payment and authorization letters and facilitating direct billing have not changed. You may see our new brand reflected in payments you receive from us.
Contracts
As our legal entity name has not changed, contracts you have with us remain unchanged.
Phone numbers
The phone number(s) members use to contact our 24/7/365 Global Service Center will stay the same. Our service agents will answer as BCBS Global Solutions.
Mailing addresses
No change here! Our mailing addresses will remain the same. But please use our new name, BCBS Global Solutions, instead of GeoBlue.
Email addresses
Our email addresses will change to the domain @bcbsglobalsolutions.com. We encourage you to update any email addresses you have saved for us and to add our new domain to your safe senders list. In some cases, you may need to ask your company’s IT department to whitelist our domain if you use a company-issued email address. But no worries if you email us at the older @geo-blue.com address. It will automatically redirect to us.
Social media
Our social media profiles have been updated to reflect our new brand. You’ll see our new handle is @BCBSGlobalSolutions. Make sure you’re following us!
Website
We’ve launched a new website at bcbsglobalsolutions.com. This is where members can log in to the Member Portal. Note that the portal itself hasn’t changed. Links to our old website will automatically redirect to the new site.
Product names
We’ve simplified our product names. The new names should make it easier for members to find the right product for their needs.
Experience
Our rebrand helps us give you and our members an even better experience. And it helps us meet our goal of making international healthcare easier. At the end of the day, it’s about giving members seamless access to care. So they feel protected, supported and confident when they go abroad.