Microsoft has restored some services and continues working to improve performance. We can now send and receive emails, although some messages may still be delayed.
Our member portal, mobile app, digital message center, and phone lines remain available.
- For nonurgent questions, we encourage you to use the portal, app, or digital message center for convenient support.
- For urgent assistance, please call Customer Service at the number on the back of your member ID card.
For a medical emergency, call your local emergency number or go to the nearest emergency department.
Thank you for your patience. We will continue monitoring the situation and share updates as needed.